NEW DELHI : Telecommunications regulator TRAI plans to conduct a client survey to evaluate whether or not the tariff plans supplied by operators meet the true wants of assorted classes of customers, a senior official mentioned.
The Telecommunications Regulatory Authority of India (TRAI) might rent an company to conduct the investigation on its behalf. The investigation is anticipated to start quickly, mentioned a TRAI official aware of the event.
Whereas telecoms tariffs are forborne, the trade regulator will assess whether or not plans at present in the marketplace are consumer-centric, the official advised PTI.
Pricing plans should meet the true wants of shoppers, these looking for voice in addition to these with knowledge wants. The thought is to guarantee that shoppers usually are not pushed into a selected sort of pricing plan.
The issue is whether or not some packs in the marketplace are usually related, regardless of very totally different necessities, for various classes of customers, together with customers of multifunction telephones.
TRAI might rent an company to conduct the survey, which ought to initially concentrate on shoppers with small pockets.
The modalities, together with how you can conduct the investigation, shall be labored out within the coming days.
Requested concerning the set off for the investigation and whether or not TRAI had recognized any ambiguities, the official mentioned that general, the function of the regulator is to watch the market to make sure that the sector is functioning correctly and that the pursuits of shoppers. are taken under consideration.
At the moment, tariffs are topic to forbearance, which suggests operators have nearly full freedom to set tariffs and report their plans to TRAI inside seven working days of launch.